Fast, professional IT support — onsite or remote.
When something breaks, you need it fixed now. We provide onsite support throughout North Carolina and remote support nationwide — no long queues, no overseas call centers.
What we fix
- Hardware repairs — desktops, laptops, servers, peripherals
- Software installs, configuration, and troubleshooting
- Operating system repairs and reinstalls
- Virus, malware, and ransomware removal
- Data recovery from failed or corrupted drives
- Hard drive upgrades and replacements
- Network connectivity and Wi-Fi issues
- Printer and peripheral setup
Remote support
Most issues can be resolved remotely within the hour. Our technicians connect securely to your machine, diagnose the problem, and fix it — without you having to leave your desk or wait for a truck roll.
Onsite support
Some problems require hands on hardware. We dispatch technicians for onsite visits with fast scheduling and transparent flat-rate or hourly pricing.
Frequently asked questions
For remote support, we typically respond within the hour during business hours — most software issues are resolved the same day. For onsite visits, we schedule based on urgency, with same-day or next-day availability in most cases. We'll give you an honest timeframe when you contact us, not a vague "as soon as possible."
Both. The majority of software, configuration, and access issues can be resolved remotely — which is faster and cheaper for you. When the problem requires physical presence (hardware replacement, structured cabling, server issues), we dispatch a technician onsite.
Break/fix support is billed at our standard hourly rate, with a one-hour minimum for onsite visits. Remote support is billed in 30-minute increments. We quote upfront for any work that can be estimated in advance — no surprise invoices. For businesses that want predictable monthly costs, we offer managed IT plans that include support.
In many cases, yes. Our data recovery service covers failed or corrupted drives, accidentally deleted files, and software-level issues. For physically damaged drives that require clean-room recovery, we work with certified recovery partners. We assess the situation first and give you a realistic probability of recovery before any work begins.
Yes. We support Windows workstations and servers as our primary environment, and Mac laptops and desktops as well. Most of our clients run mixed environments, and we're comfortable with both.